Effective Date: 9 April 2025
Welcome to Kolbus Flowers. By using our website http://kolbusflowers.com and purchasing from our store, you agree to the terms and conditions outlined below.
Please read this carefully before placing an order.
1. Overview
Kolbus Flowers is an online flower and gift shop offering floral arrangements, home decor, and related products. These Terms of Service govern your use of our website and services.
By accessing or using our site, you agree to comply with and be bound by these terms.
2. Orders & Payment
- All prices are listed in [insert currency, e.g., GBP] and include applicable taxes unless stated otherwise.
- We accept payment through [Stripe, PayPal, Visa, Mastercard, etc.]
- Orders will not be processed until full payment has been received.
Kolbus Flowers reserves the right to cancel or refuse any order at our discretion.
3. Product Availability
All products are subject to availability. If an item becomes unavailable after ordering, we will notify you and offer:
- A similar replacement item
- A full refund
Note: Some products may vary slightly in appearance due to seasonal availability of flowers or handmade nature of products.
4. Shipping & Delivery
We offer Standard Delivery (2–3 weeks) for most items.
Some long lead-time or specialty products may require 4–6 weeks.
Delivery times are estimated and not guaranteed. We are not liable for delays caused by external factors such as courier delays, weather, or customs.
5. Returns & Refunds
Please refer to our Refund & Return Policy for detailed information.
We do not accept returns of:
- Perishable items (e.g. fresh flowers)
- Custom or made-to-order products
- Items returned after 30 days
Refunds are only issued for eligible items in unused condition and with original packaging.
6. Cancellations
You may cancel your order within 24 hours of placing it, as long as it has not been processed or shipped.
To cancel, contact us immediately at info@kolbusflowers.com. Once processed or dispatched, cancellations are no longer guaranteed.
7. Gift Orders & Messages
We offer the option to include a gift message and optional gift wrapping at checkout.
Gift orders are delivered as described; if an item is marked as a gift and shipped directly to the recipient, we will not include pricing in the package.
8. Intellectual Property
All content on this site — including logos, photos, graphics, and product descriptions — is the intellectual property of Kolbus Flowers and may not be used or reproduced without written permission.
9. Limitation of Liability
Kolbus Flowers is not liable for:
- Any indirect, incidental, or consequential damages
- Delivery delays caused by couriers or third parties
- Inaccuracies in customer-provided shipping information
To the extent permitted by law, our liability shall not exceed the purchase price of the product in question.
10. Governing Law
These terms are governed by the laws of [insert country, e.g., the United Kingdom]. Any disputes shall be resolved through appropriate legal channels in that jurisdiction.
11. Changes to These Terms
Kolbus Flowers reserves the right to update these Terms of Service at any time. Changes will be posted on this page with the updated effective date.
By continuing to use the site after changes, you agree to the revised terms.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us:
📧 Email: info@kolbusflowers.com
🌐 Website: http://kolbusflowers.com
