Welcome to our Help Center! Below you’ll find answers to the most common questions our customers ask.
🚚 How long does shipping take?
We offer Standard Delivery for most of our products:
- Standard items: Delivered within 2–3 weeks
- Made-to-order or specialty products: May take 4–6 weeks
We’ll always do our best to ship your order as quickly as possible and keep you informed along the way.
📦 Why did part of my order ship separately?
Your order may contain items that:
- Are shipped from different locations
- Have different lead times or availability
- Include custom or pre-order products that require extra time
We’ll provide tracking information for each shipment as it goes out.
📞 How do I contact your team?
We’re always happy to help!
You can reach us via:
- Email: info@kolbusflowers.com
- Contact Form: Visit our Contact Page
Our team typically responds within 1 business day.
🔁 How do I return a product?
To return a product:
- Make sure it meets our Return Policy
- Email us at info@kolbusflowers.com with your order number
- We’ll send you the return instructions and address
Please note: returns must be made within 30 days and some items like fresh flowers or custom bouquets are non-returnable.
⚠️ My product had an issue — what should I do?
We’re so sorry to hear that!
Please:
- Contact us at info@kolbusflowers.com within 48 hours of delivery
- Include a photo of the issue and your order number
- Our customer support team will review and resolve the matter quickly
We can offer replacements, refunds, or store credit depending on the situation.
🎁 Do you offer gift wrapping or personalized messages?
Yes! At checkout, you can choose to:
- Add a personal message
- Select gift wrapping (available on select items)
It’s a great way to brighten someone’s day!
🛒 Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to update or cancel it.
Please email info@kolbusflowers.com as soon as possible and we’ll do our best to accommodate your request.
💐 Can I place a custom bouquet or floral arrangement order?
Absolutely! We love creating bespoke floral designs.
Please get in touch via our Contact Page with:
- The occasion
- Desired flowers or theme
- Your budget and delivery date
We’ll get back to you with ideas and availability.
💬 Still have questions?
If your question isn’t listed here, please contact us and our friendly team will be glad to assist you.
