Effective Date: 9 April 2025
1. Who We Are
Welcome to Kolbus Flowers — a UK-based online flower shop providing fresh floral arrangements, decorative pieces, and delivery services. Our website address is: http://kolbusflowers.com
We are committed to protecting your personal information and your right to privacy, in compliance with the UK GDPR and the Data Protection Act 2018.
2. What Data We Collect & Why
a) Account & Order Information
When you place an order or create an account, we collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and payment details (processed securely via Stripe/PayPal)
Why we collect it:
- To process orders and deliveries
- To notify you of order updates
- To provide customer support
- For legal/tax records
We do not store your credit/debit card numbers. All payment information is securely handled by our payment providers.
b) Comments & Reviews
When you leave comments or product reviews, we collect:
- Your name
- Email address
- Comment content
- IP address and browser agent (for spam protection)
We use an automated spam detection service to moderate comments.
c) Cookies
We use cookies to:
- Keep items in your shopping cart
- Remember your login details (if you choose “Remember Me”)
- Save your display and form preferences
- Analyse site performance (via tools like Google Analytics)
You can disable cookies through your browser settings, but this may affect website functionality.
d) Media Uploads
If you upload images (e.g. for custom flower requests), avoid including location data (EXIF GPS). Visitors may be able to download and extract such data from public images.
e) Embedded Content
Articles or pages may contain embedded content (e.g. YouTube, Instagram, Google Maps). These third-party sites may collect your data, use cookies, or track interactions.
3. Who We Share Data With
We only share data with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery partners (e.g. Royal Mail, DPD, or your selected courier)
- Email marketing tools (if you opt in to our newsletter)
- Anti-spam software (for forms and comments)
We do not sell, rent, or share your data with advertisers or unrelated third parties.
4. How Long We Retain Your Data
| Data Type | Retention Period |
|---|---|
| Comments | Indefinitely (unless deleted manually) |
| Order Information | 6 years (for tax and accounting purposes) |
| User Accounts | As long as the account is active |
| Newsletter Opt-in | Until you unsubscribe |
5. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your data (when not required by law)
- Withdraw consent at any time (e.g., newsletter)
- Data portability (request an export of your data)
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To make a request, email us at: [info@kolbusflowers.com]
6. Where Your Data Is Stored
- Our site is hosted in the UK or EU-compliant servers
- Payments are securely processed via PCI-DSS compliant platforms
- Backups and data processors comply with UK/EU data protection standards
7. Children’s Privacy
This site is not intended for children under 16. We do not knowingly collect personal data from children without parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here, with the effective date.
9. Contact Us
If you have questions about this policy or how we handle your data:
Kolbus Flowers
📍 OX16 Banbury, Oxfordshire, South East England, UK
📧 Email: info@kolbusflowers.com
🌐 Website: http://kolbusflowers.com
