Effective Date: 9 April 2025
At Kolbus Flowers, we care deeply about your satisfaction and aim to deliver beautiful, fresh floral arrangements and gifts. If you’re not completely happy with your order, we’re here to help.
📦 Overview
Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a full refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- It must be in its original packaging
- A receipt or proof of purchase is required
⚠️ Please do not send your purchase back to the manufacturer.
🚫 Non-Returnable Items
The following items cannot be returned:
- Fresh flowers, plants, or perishable items
- Gift cards
- Downloadable digital products
- Personal care or hygiene items
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
🧾 Partial Refunds (if applicable)
We may grant partial refunds for:
- Items with obvious signs of use
- Opened media (CDs, DVDs, software, etc.)
- Items not in original condition or missing parts (not due to our error)
- Items returned more than 30 days after delivery
💰 Refund Process
Once your return is received and inspected:
- We will send an email confirming receipt
- We will notify you if your refund is approved or rejected
If approved:
- Your refund will be processed
- A credit will be applied to your original method of payment within 5–10 business days
🕒 Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank or credit card account
- Contact your card provider (posting time may vary)
- Contact your bank (processing may be delayed)
Still no refund? Contact us at info@kolbusflowers.com
🏷️ Sale Items
Only regular-priced items may be refunded.
Sale and discounted items are final sale and non-refundable.
🔁 Exchanges
We replace items only if they are defective or damaged.
To exchange an item, please contact us at:
📧 info@kolbusflowers.com
📦 Ship to:
Kolbus Flowers
OX16 Banbury, Oxfordshire, South East England, UK
🎁 Gift Returns
If the item was marked as a gift and shipped directly to you:
- You’ll receive a gift credit equal to the return value
- A gift certificate will be emailed or mailed once the return is processed
If the item wasn’t marked as a gift, or was shipped to the gift giver, we’ll issue a refund to the original purchaser.
🚚 Shipping Returns
To return your product, please mail it to:
📦 Kolbus Flowers
OX16 Banbury, Oxfordshire, South East England, UK
- Return shipping costs are your responsibility
- Original shipping costs are non-refundable
- If your refund is approved, return shipping may be deducted from your refund
For high-value returns, consider using trackable shipping or shipping insurance. We can’t guarantee receipt without delivery confirmation.
🤝 Need Help?
If you have questions about your return, refund, or exchange:
📧 Email us at: info@kolbusflowers.com
🌐 Visit: http://kolbusflowers.com
